It is our policy to answer all customer e-mail requests
within one business day. However, if for any reason
you have not received a timely reply, please use our Feedback Form for immediate attention.
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Licensing questions
If you have any licensing, pricing or other questions,
please contact us using the Feedback Form.
Please take a look at our FAQ below. You will
very likely find the information you're looking
for in the FAQ. You can also search for it in
our Forum
pages.
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Only Radmin Server 3.x requires activation after the 30-day trial period. Radmin Viewer 3.x is free of charge and doesn't require activation. If you experience any problems with Radmin 3 activation, please refer to our Product Activation Guide.
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If you have not received your license key within two (2) working days or have lost it,
please use our Key Request Form to have it re-sent to you.
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Radmin 1.x and 2.x license keys will not work with Radmin 3.x. If you want to upgrade your license key to the new Radmin 3 license key, go to the Upgrade Policy page and find the instructions for getting the new license key.
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All online payments are processed by element 5,
a leading e-commerce provider. If you have any
questions related to payment processing, using
your coupon, logging into your account or other
related questions, please click here for the answer.
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Q: |
How do I buy Radmin?
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A: |
The easiest way is online. Just go to our
online store
and use any preferred payment method (credit card,
check or bank transfer). If you'd like to use a Purchase
Order, please, contact any of our sales managers using our
Feedback Form
to get full instructions (like fax number or postal
address, part numbers) for how to pay by Purchase
Order. Please indicate the license you are ordering.
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Q: |
I don't fully understand your licensing schedule.
What should I do?
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A: |
Contact us using our
Feedback Form.
We'll help you find the most cost effective way to
license Radmin for your environment.
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Q: |
What is your upgrade policy?
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A: |
Upgrade terms may depend on the purchase date and kind of license bought. Please visit the Upgrade Policy page for details.
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Q: |
Do I need to pay for technical support?
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A: |
We provide FREE e-mail technical support
to our registered users. If you need faster answers
to your questions and/or would like to get support by telephone you can order
our Phone Support Package.
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Q: |
If I purchase just a single license
for $49, do I receive a CD to install the software?
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A: |
No, most customers choose to download Radmin.
If you like, you can order Radmin (Remote Administrator) CD-ROM. The price is
$15 (shipping included). Whichever way you prefer
to purchase your license, you will be provided with
the option to select the "Backup CD" field.
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Q: |
I need another license. How do
I get one so it can connect to my other computers?
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A: |
You can just order the new license the
same way you did the previous one, use this
link. There is no need for making one key
for all machines because they can connect with each
other using separate license keys.
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Q: |
I purchased Radmin and my payment
was processed, but I still haven't received my license
key. What should I do?
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A: |
A license key is usually
sent within 24 hours of receiving your payment. It
arrives like an e-mail from Famatech support with
an attached .txt file that contains your key. If you
haven't receive your key or you've lost it, please, use our
Key Request Form
and we will re-send your key.
Also, please be sure that your mail server doesn't
use an anti-spam program that simply deletes all e-mails
that have attached files. If your server has such
software, please inform us about, we will send you
the key within the e-mail body.
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Q: |
If I buy a CD with Radmin, would
I get a license key with it?
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A: |
No. The CD contains only 30-days trial
version. To continue using Radmin you'll need to order
a license and register it.
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Q: |
We are interested in purchasing
Radmin for our work site. Famatech is not listed in
our system as an enrolled payee. Therefore, could
you give me a list of resellers in the hope that one
of them might be on our list?
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A: |
We work with a number of Software Procurement
Companies. So, please, contact the company you work
with for purchasing Remote Administrator. If our product
is not listed in their database, please, contact us
at reselling@famatech.com.
We'll do our best to solve this problem ASAP.
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Q: |
Who do I write the check to? I
need to submit a W9 to our purchasing.
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A: |
Please write the check only after you have
filled in the online form for checks on our web site.
The payee name and complete address is provided when
you submit the form. You can contact using our
Feedback Form
to get the W9.
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Q: |
Do we need to pay VAT? This is
new for me, and we haven't received any info about
it. Why should I pay VAT when I'm in another country?
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A: |
VAT is collected, by law, only from our
European customers (non-business customers only).
The VAT is an additional tax, similar to a Sales Tax,
based on the total dollar amount of each order. All
corporate customers are exempt from that (just enter
your VAT ID). This rate is variable and depends
on the country in which you live. The following countries
are charged VAT:
Austria, Belgium, Denmark, Finland, France, Germany,
Greece, Ireland, Italy, Luxembourg, Netherlands, Portugal,
Spain, Sweden, United Kingdom.
The new VAT law came into effect July 1, 2003. All
companies selling online to European customers need
to collect the VAT.
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Who is element 5?
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Famatech has partnered with element 5,
a leading e-commerce provider. During your checkout,
you may notice that your order is being serviced by
element 5.
The information that you submit to Famatech or to
element 5 will never be sold or otherwise transferred
to any third parties.
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Please, fill in our survey. Your opinion is very important to us.
 fill in the form.. |
I am a school teacher with a 17 station network in my classroom. I do not know if I could administer my network without Remote Administrator. I can monitor each computer in the class to protect the kids from going to inappropriate places on the internet. I can keep the kids from messing with the system tools. The list goes on and on.
Customer Care Center
read more..
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